Terms & Conditions of Carriage
Baggage: Personal property of a Customer as is necessary or appropriate for the wear, use or convenience of the Customer in connection with the trip. Baggage includes Checked Baggage, Personal Items and any other personal property accompanying the traveling Customer.
Carrier: Star Marianas Air, Inc.
Charter: A flight where all seats are purchased by one entity to create a private flight.
Checked Baggage (“Checked”): Any article or other Customer property (excluding Personal Items) that is taken into the custody of and accepted by SMA for transport.
CFR: Code of Federal Regulations
CNMI: Commonwealth of the Northern Mariana Islands
CPA: Commonwealth Ports Authority
CQA: Customs and Quarantine Agency
Customer or Passenger: Any person holding a confirmed reservation for travel with the consent of SMA.
Excess Baggage: Any Checked bag, Gate-Checked bag or Personal Item that causes a Passenger to exceed the Standard Bag Allowance (as defined in that Section) in number, size and/or weight, but which is not overweight/oversized.
FAA: Federal Aviation Administration.
Force Majeure Event. This term includes -
Any condition beyond SMA’s control (including but without limitation, meteorological conditions, acts of God, airport traffic congestion and delays, riots, embargoes, hostilities, or unsettled international conditions whether actual, threatened or reported) or because of delay, demand, circumstances or requirements due, directly or indirectly, to such condition.
Any labor dispute affecting SMA’s service
Any government regulation, demand or requirement
Any shortage of labor, fuel or facilities of SMA or others; or
Any other fact not reasonably foreseen, anticipated, or predicted by SMA.
Infant: A person who has not reached his/her second birthday as of the date of commencement of travel.
Itinerary: Route of a Customer’s journey
Non-Ambulatory Passenger: Passengers who are unable to walk or move without the support of another person, but who are otherwise capable of caring for themselves without assistance throughout the flight are non-ambulatory. A Passenger who uses a wheelchair for convenience is not considered non-ambulatory nor is a child or infant merely because of that child’s age. If a Passenger can move himself/herself from his/her seat to the nearest emergency exit and ascend and descend the aircraft stairs without the aid of another person, the Passenger is not considered to be non-ambulatory, regardless of the degree of impairment.
No-Show: When a Passenger fails to honor a segment of his or her travel and fails to contact SMA in advance of departure time to inform SMA that he or she will not be on the flight.
Rebooking: A change in date/time of reservation.
Schedule Change: A planned change in advance of the departure date that does not arise from a unique event such as a Schedule Irregularity or Force Majeure Event.
SMA: Star Marianas Air, Inc.
Ticket: The record of agreement, including Flight Booking/Cancelation Request Forms, electronic ticket forms (“E-ticket”) and ticketless itinerary forms, for SMA to provide transportation and related services under certain terms and conditions to the Customer named on such record and in accordance with applicable governing tariffs and regulations.
The following terms and conditions apply to all transportation provided by SMA and apply whether or not a ticket for such transportation was sold by SMA or its authorized agents. By purchasing a ticket, submitting payment for a charter, or accepting transportation, the Customer agrees to be bound thereby. There are no third party beneficiaries to this contract. Transportation is subject to the contract of carriage and charges in effect on the date on which payment is made.
This Contract of Carriage is subject to applicable treaties, laws, regulations, rules, and security directives imposed by government agencies. In the event of a conflict, mandates of governmental authorities will prevail.
Limitations in Liability/Damages
Unless specifically stated otherwise herein or required by law, SMA is not liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under this contract of carriage.
Modification of Terms
No employee or agent of SMA has the authority to modify or waive any provision of this Contract, unless authorized in writing by the CEO, President, Senior Vice President or Vice President of the company.
When included, all monetary amounts, unless otherwise specified, appear in U.S. dollars.
Price and Payment
The price has been fixed on the basis of the current local taxes and other public fees and fuel price of the date of present Agreement. SMA reserves the right to adjust the price for flight services for any reason it deems necessary to ensure the financial soundness of its business. Current fares and prices are available online at: https://www.starmarianasair.com/fares
All payments must be made in US Dollars.
Any refund by SMA to the customer, shall be made in US Dollars and at the place where the payment was originally made by the Customer.
SMA shall provide no ground transportation under this Agreement
Handling of the aircraft, which includes the loading and unloading of all baggage, cargo and freight, is exclusively the responsibility of the SMA. However, in the case of stretcher patients and oversized cargo, the Customer is required to provide SMA assistance to ensure proper handling and treatment for the loading of the transportation requested.
The invalidity of any provision herein by law will not affect the validity of any other provision which will remain in full force and effect. If SMA fails to enforce any of the sections of this Contract of Carriage or fails to exercise any election, such failure will not be considered to be a waiver of those provisions, rights or elections or in any way affect the validity of the Contract of Carriage.
Headings and Titles
Headings and titles used in this document are for convenience and not meant to be used to construe or alter contract terms.
Consent to Use Personal Data
Upon booking transportation, the Customer authorizes SMA and its affiliates (if any) and authorized agents to (i) collect, process, retain and use, and (ii) transfer to third parties, including, but not limited to, subcontractors, agents, affiliates, marketing partners, other carriers, and government agencies, for their use, processing and retention, any and all personal data you provide when SMA believes in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable or as SMA deems necessary to carry out any and all business purposes related to the services being requested and/or in the promotion of other information, goods, and services that may be of interest to you, including, but not limited to, the following purposes: making a reservation; purchasing a ticket; obtaining ancillary services, including accommodating special service requests; accounting, billing and auditing; checking credit or other payment mechanisms; Customer relations; sales and marketing; promotions for SMA and/or its affiliates goods and services and third party goods and services; statistical analysis; developing and tailoring current and future services; facilitating travel, including obtaining immigration, security, and customs clearance; complying with applicable laws, regulations, government requests, law enforcement requests, and/or valid court orders; providing data to third parties or governmental or law enforcement agencies to comply with, or assist in the development of, security, safety, or health measures for Passengers, baggage or cargo, or to provide for the prevention or detection of imminent criminal acts or the apprehension or prosecution of offenders; protecting the legal rights of SMA and/or its affiliates.
Baggage and Cargo
Baggage will be accepted for transportation from ticketed Customers only. SMA will not accept baggage whose size, weight or character makes it unsuitable for transportation on the aircraft, or when the property cannot be accommodated without harming or annoying Passengers, as determined by SMA. All baggage is subject to inspection.
Government safety and security regulations apply to SMA’s carriage of baggage.
Identification of Baggage
All baggage which is checked in by the passenger must be properly identified with the name of the passenger.
The maximum size per checked bag (to avoid oversized charges) is 62 linear inches. Linear dimensions are determined by adding the length, plus the width, plus the height. All luggage over 62 linear inches will be subject to an oversize baggage charge .
Oversize and overweight baggage charges can be found on the Fares Page of SMA’s website at: http://www.starmarianasair.com/fares.
Due to the size of our aircraft luggage compartments and depending on a variety of factors SMA cannot guarantee that luggage larger than 9 inches x 14 inches x 22 inches will be carried on the same flight as the passenger.
Excess baggage is loaded on a space available basis and may travel on a later flight. SMA will not be liable for damage to perishable items or fragile articles in checked baggage. See the Baggage Limits of Liability Section for more information.
For reasons of safety, each passenger is limited to 20 lbs. of baggage and one personal item such as a backpack or purse not to exceed 10 lbs. Any baggage in excess of 20 pounds is subject to an excess baggage weight charge. Personal items exceeding 10 pounds will be considered as checked baggage and subject to the weight limits stated above.
Excess Baggage charges can be found on the Fares Page of SMA’s website at: http://www.starmarianasair.com/fares
Presentation of Baggage Upon Check In
All items intended for transportation with a passenger must be presented to the check-in agent to be weighed and tagged. Passengers are prohibited from carrying baggage inside the cabin and all baggage and personal items must be assigned to be stowed in a designated location. Passengers may opt to keep personal items with them after check-in while waiting to board.
Baggage or other personal items which have not been tagged will not be allowed onboard SMA aircraft. Passengers who do not provide all items intended for transportation during check-in may be denied boarding until all items are properly identified, weighed, and assigned to a designated stowage compartment.
Only the holders of the baggage claim check may claim Checked baggage. SMA is not responsible for determining that the holder of the claim check is entitled to the baggage. If baggage claim checks are lost, proof of ownership may be required prior to release of the baggage. Acceptance of baggage by the bearer of a claim check without filing a written complaint will constitute evidence of delivery by SMA of the Customer’s baggage with all original contents in good condition.
Cabin-Seat Baggage and Charges
When a passenger requests that item/s or baggage be carried in the cabin, SMA shall have the sole discretion to determine that the item is acceptable as cabin baggage but may require the use of a vacant seat; in order to be accommodated in this fashion, the baggage must be carried aboard the aircraft by the passenger and secured in the seat next to the passenger’s seat. SMA shall charge 100% of the applicable adult fare for loading of the baggage in the seat. Provided that, SMA will not include the cabin-seat baggage fee in determination of free baggage allowance or excess baggage charges.
Operational requirements may limit the amount of cargo and luggage carried on board an aircraft. Every effort will be made to ensure your luggage flies with you, however there may be times when luggage will fly on a later flight. SMA will do our best to transport your items as quickly as possible should we not be able to accommodate all luggage and cargo.
Many items used every day at home or work are regulated as Hazardous Materials (aka “hazmat” or “dangerous goods.”) These products may seem harmless; however, when transported by air they can be dangerous. Vibrations, static electricity, and temperature and pressure variations can cause items to leak, generate toxic fumes or even start a fire. Federal law prohibits hazardous materials from being included in Checked baggage or in any Personal Item. There are a few exceptions for some common personal care items when carried in limited quantities (such as hairspray, perfume and nail polish), medicines, battery-powered electronics and assistive devices. Please refer below for more information on specific restricted items and any requirements and limitations that apply to the handful of exclusions for select Personal Items. The list of restricted items in this section is not comprehensive. If you have a question about a particular item that is not listed, please contact our Reservations Office for further guidance. Customs authorities and other regulators also have rules on prohibited items and may impose additional restrictions, limitations and/or fees beyond those mentioned herein
Other than exceptions permitted pursuant to 49 CFR 175.10 (these exceptions further limited in some cases due to our aircraft size or type, or because of limitations within our FAA-approved operations manuals), any articles deemed a hazardous material pursuant to DOT Hazardous Materials Regulations (49 CFR 171 – 180) and/or the IATA Dangerous Goods Regulations and revisions and reissues thereof are not accepted for transport. The carriage of hazardous materials aboard SMA’s aircraft in your baggage or on your person is a violation of Federal Law with penalties of up to five (5) years imprisonment and fines of up to $500,000. Hazardous materials include, but are not limited to, explosives, compressed gases, flammable liquids and solids, oxidizers, toxic and infectious substances, poisons, corrosives and radioactive materials. Examples of these prohibited items include:
Fireworks and flare guns
Defense sprays including pepper spray
Fuel (of any type and in any form)
Flammable glues including rubber cement and some “super” glues
Anything which has contained fuel at any time, regardless of being emptied and cleaned. This includes but is not limited to Camping devices (such as lanterns, stoves and heating equipment which use liquid fuel, propane, butane or similar), Motorcycle or Car parts, Generators, and Gas-powered tools (such as bush cutters and chainsaws) or toys. These items are prohibited unless new, unused in original packaging, contain no battery, and have never contained fuel of any type or in any form.
Most self-inflating devices
Household cleaners such as bleach and drain, oven and bathroom cleaners
Personal Electronic Devices (“PEDs”)
Most consumer portable electronic devices intended for personal use are permitted in Checked bags, or as Personal Items including cell phones, electronic games, tablets, laptops and cameras. Batteries for these devices typically do not exceed the limitations for carriage (see section regarding Batteries below). Note there are important exceptions including, but not limited to, Electronic Cigarettes and Hoverboards.
Although PEDs are permitted in Customer’s baggage, use of these devices is restricted, as governed by the FAA. All PEDs must be turned “OFF” from gate to gate, while the aircraft is in transit. This includes, but is not limited to, cell phones, electronic games, tablets, laptops, cameras, and portable music devices. Additionally, cell phones must be “OFF” while boarding and deplaning via the airport ramp leading to or from the aircraft.
Approved PEDs for Use Onboard At All Times, with No Restrictions
Portable voice recorders
Hearing aids, pacemakers, and other approved electronic medical devices
One-way pagers (capable of receiving signals only)
Electric shavers Electronic / digital watches
Prohibited PEDs Not Approved for Use at ANY Time Onboard
AM/FM transmitters and receivers (including televisions and radios)
Electronic, simulated smoking materials (e.g. cigarettes, pipes, cigars)
Personal air purifiers
Remote control devices or toys
Electronic Cigarettes (E-cigarettes)
Due to their potential to overheat or cause fire when activated, as determined by the FAA and ICAO, electronic cigarettes, personal vaporizers or any battery-powered portable electronic smoking device (“E-cigarettes”) are not permitted in any Checked or Gate-Checked baggage, or in any external baggage compartment of the aircraft. Please inform an agent if you have e-cigarettes in any of your Baggage.
Use of e-cigarettes onboard the aircraft remains prohibited at all times.
Recharging of the e-cigarettes and/or the batteries on board the aircraft remains prohibited at all times.
E-cigarettes carried onboard must not exceed a Watt-hour rating of 100 Wh.
1. When Installed in Devices to be Transported. When installed in devices intended for use, batteries are permitted so long as the following limitations are met. EACH battery must not exceed the following:
a. For lithium metal batteries, lithium content of 2 grams
b. For lithium ion (rechargeable) batteries, a Watt-hour (Wh) rating of 160 Wh. (There is an exception for lithium ion powered mobility devices for disabled Passengers, when applicable for the aircraft based on size and space requirements.)
2. PROHIBITED AT ALL TIMES: Because of the risk of igniting, the below Lithium Battery-Powered Devices are NEVER accepted for transport under any conditions:
a. Damaged devices;
b. Devices subject to a safety recall;
c. Devices Identified by the manufacturer as having a safety defect; and
d. Self-Balancing Recreational Mobility Devices (“hoverboards”).
Spare Batteries (Lithium/Non-Lithium)
1. Lithium and non-lithium dry batteries carried for personal use are permitted if protected from damage and ability to short circuit subject to restrictions herein. Because batteries present a risk of both igniting and fueling fires in aircraft cargo/baggage compartments, spare batteries are not permitted in any Checked baggage, or in any external baggage compartment of the aircraft. Please inform the check-in agent if you have any spare batteries (especially lithium batteries) in any of your Baggage. Spare lithium batteries may be carried if the battery’s electrical connections (or “contacts”) are protected from contact with metal or other batteries. The battery must be individually protected so as to prevent short circuits (by placement in original retail packaging or by otherwise insulating terminals, e.g., by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch). EACH battery must not exceed the following:
a. For lithium metal batteries, a lithium content of 2 grams; or
b. For lithium ion (rechargeable) batteries, a Watt-hour (Wh) rating of 100 Wh.
c. For lithium ion batteries, batteries which are greater than 100 Wh may be carried ONLY if:
i. there are no more than two batteries AND
ii. each battery is not greater than 160 Wh.
2. PROHIBITED AT ALL TIMES:
Because of the risk of igniting, the below batteries are NEVER accepted for transport on any flight under any conditions:
a. Damaged batteries;
b. Batteries subject to a safety recall;
c. Batteries Identified by the manufacturer as having a safety defect;
d. Car, boat, aircraft and motorcycle batteries;
e. All wet cell batteries
Dry ice in quantities of 5.5 pounds (2.5 kg) or less per Passenger will be accepted. Quantities which exceed this amount will not be accepted. Customers cannot pool their portions together, even within the same traveling party. The container or package must be ventilated to permit the release of carbon dioxide gas, be marked as containing dry ice, and display the net weight and the identity of the perishable item being cooled. Styrofoam coolers containing dry ice must be sufficiently durable and leak-resistant to be accepted for transport.
Wet ice will only be accepted when packaged in coolers (including styrofoam) that are sufficiently durable and leak-resistant.
For alcoholic beverages up to 70 percent alcohol by volume there is a limit of 5 liters (1.3 gallons) per Customer that may be accepted as Checked baggage. Packaging must be in receptacles smaller than 5 liters. Alcoholic beverages more than 70 percent alcohol by volume (140 proof) will not be accepted. Alcohol containing 24% or less alcohol by volume (e.g. beer, wine) is not subject to hazardous materials limitations. CNMI and Guam Customs regulations may impose different limitations and fees.
Firearms and Ammunition
Federal law provides that no person shall carry a deadly or dangerous weapon, either concealed or unconcealed, aboard any aircraft except:
employees or officials of a municipality or State, or the United States, who are authorized to carry firearms (e.g. FBI, Secret Service, LEO prisoner escort, Federal Air Marshall) or
crewmembers and other persons authorized by SMA to carry firearms.
Appropriate documentation and identification will be required of any Passenger traveling under this provision.
Firearms (including all BB guns (regardless of presence or absence of propellant), flare pistols and the like) that are unloaded and encased in a hard-sided suitable locked container may be carried as Checked baggage. All firearms to be checked in this manner must be declared by the Customer (who must be 18 years or older) in writing through the completion of a firearms declaration form.
Ammunition must be securely packaged in a container made of durable fiber, wood or metal, or in the manufacturer’s original package, and placed inside Checked baggage. This may be within the same container used to store the firearm. Ammunition checked in this manner must not exceed eleven (11) pounds per Passenger. The Passenger will be required to complete the applicable declaration forms. The Customer must make all arrangements and assume full responsibility and expense for complying with applicable laws, customs and/or other governmental regulations, requirements, or restrictions of the country, state or territory to and from which the firearm/ammunition is being transported.
Despite recent changes in local laws, Federal law does not allow marijuana, medical or recreational, in any form, onboard commercial aircraft. Accordingly, SMA does not permit the transport of marijuana in any form on any of our flights.
Unsuitable, Valuable Articles
The following items are judged to be unsuitable as contents of checked baggage, and SMA assumes no liability for loss, theft, damage or delay in the delivery of:
Business contracts, documents
Camera’s, videos and photographic equipment, camcorders, audio equipment, film, camera equipment, photographs
Electronic equipment/devices, personal electronic equipment/devices, including components such as compact discs and video game cartridges
Computers and related components
Binoculars, telescopes, optical devices including eyeglasses
Precious metals, stones or materials
Art objects, sculptures
Irreplaceable books, publications, collectibles such as baseball cards
Furs, including coats, gloves, hats
Game trophies, antlers, pelts
Baggage Limits of Liability
SMA assumes NO LIABILITY for the following items: currency; eyewear; photographic/electronic equipment, supplies, media and peripherals; musical instruments; ornamental items including jewelry, wigs, wig boxes, furs, antiques, artifacts, silverware, timepieces; artistic items and works of art, including paintings, prints, rugs, and statuary; cameras and related equipment and supplies; recreational items including sporting/camping goods/items/equipment; mechanical items; negotiable instruments or papers, securities; paper items including decorations, manuscripts, books, personal papers, publications, and business documents; perishable or edible items; light sensitive materials including film and x-ray plates; precious metals, samples, animals, fragile items and other similar valuable and commercial effects, and all medicines, drugs, and toiletries.
SMA shall not be liable for delay in delivery of any perishables, or for damage to or caused by fragile items, liquids or perishables which are unsuitably packed, and which are included in a passenger’s checked baggage with or without SMA’s knowledge.
SMA will accept cloth, canvas, vinyl and other soft-sided baggage as checked baggage, but accepts no responsibility or liability for damage such as scratches, scuffs, dents, stains, or cuts that result from normal wear and tear. There is no liability for damage to or loss of protruding baggage parts (such as wheels, straps, pockets, pull handles, hanger hooks) or other items attached to baggage, oversized, overweight, over packed and/or previously damaged bags.
SMA assumes responsibility only for those claims arising from the transportation of baggage over its own routes aboard its aircraft.
SMA assumes no responsibility for property damage or loss resulting from passenger security screening or loss incurred in passenger waiting rooms or concourses or for property not checked into SMA’s custody.
All claims are subject to proof of value, loss and are subject to depreciation. Any baggage problems must be reported as soon as possible, and in the case of lost, stolen or delayed baggage, MUST BE REPORTED TO A REPRESENTATIVE OF SMA PRIOR TO LEAVING THE AIRPORT TERMINAL, and no action shall be commenced or be maintained against SMA for baggage related claims, unless there is full compliance with these requirements.
Carriage of Live Animals
Star Marianas Air, Inc. recognizes the importance of shipping pets and other live animals to the communities we serve and therefore will make all efforts to accommodate our customers’ requests. Certain USDA, IATA, and other international regulations require Star Marianas Air to follow strict guidelines in the shipment of these animals to ensure the health and safety of the animals as well as the safety of our aircraft and flight crewmembers. Animals offered to Star Marianas Air for air shipments that do not conform to these guidelines must be refused.
Travel Requirements and Restrictions
Star Marianas Air, Inc. reserves the right to refuse live animals as checked baggage and as cargo if the animal's health is in question and/or if the health of the animal may be jeopardized by extreme weather/temperature conditions.
Advanced booking for pets as checked baggage or cargo must be booked at least 48 hours before departure. Small dogs and cats may be accepted as carry-on baggage if they are kept in appropriate containers at the discretion of the pilot in command.
Animals other than dogs, cats, or fowl must not be shipped on passenger carrying flights.
The animal/s must be harmless, inoffensive, odorless, and require no attention during transit.
The animal must be confined in a cage or container subject to inspection and approval by Star Marianas Air before acceptance and in conformance with 9CFR or IATA live animal regulations.
Environmental conditions must pose no hazard to the safety or comfort of the animal.
The passenger must make all arrangements and assume full responsibility for complying with all applicable laws, customs, and/or other governmental regulations, requirements, or restrictions of the country, state, or territory to which the animal is being transported.
If the animal is not claimed within 6 hours after arrival, the animal will be placed in a local kennel at the passenger’s expense.
Trained service animals are accepted in cabin for qualified individuals with a disability. A service animal should sit in the floor space in front of the customer's assigned seat but cannot protrude into the aisles. Customers may use an approved in-cabin kennel for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited.
All shipments of live animals, other than pets travelling as checked or carry-on baggage will be assessed a live animal handling fee in addition to the dimensional or actual weight charges. Live animal fees vary by flight routing / destination. Please contact our reservations department for more information or for a quotation.
Kennels or other approved shipping containers may also be available for rent.
To transport pets in the cabin, either soft- or hard-sided kennels must be leak-proof and ventilated on at least two sides. Kennels are not sold at SMA Ticket Counters, but may be available for rent with prior scheduling.
To transport pets as checked baggage or cargo, an approved shipping kennel must be used, and it must ship in accordance with the U.S. Department of Agriculture (USDA) guidelines. The kennel must provide enough room for your pet to stand and sit erect — without the head touching the top of the container — and to turn around and lie down in a natural position.
All kennels must be capable of loading upright in the aircraft bin as required by the Animal Welfare Act and the International Air Transport Association Live Animal Regulations.
In addition, USDA rules state that the kennel must:
be constructed of rigid plastic, wood, metal or material of comparable strength with solid roofs; no cardboard kennels
have wheels that can be removed or made inoperable (applicable to wheeled kennels only)
have ventilation openings on three sides, in addition to the door opening
have functional handles on the kennel's exterior to prevent tilting and any direct contact with the animals
close securely, but not lock, to allow personnel to open it in case of emergency
display labels with the words "Live Animal" in 1-inch letters on the crate's top and on at least one side
display upright arrow labels indicating kennel's correct position; SMA can provide these labels
contain bedding, shredded paper or towels to absorb “accidents”
contain two dishes (one for food and one for water) attached to the inside of the kennel door — they must be easily accessible to customer service agents without opening the kennel door
display feeding instructions and food, if applicable — these instructions should be affixed to the top of the kennel, along with shipper and consignee information
All animal kennels must display the following;
Live Animal Checklist (includes feeding and watering instructions)
Live Animal label
Wild Animal label, when applicable
Kennels made entirely of welded mesh, wire mesh, wicker, cardboard or collapsible materials are strictly prohibited
Kennels with opening doors on top
Kennels with plastic front doors and/or plastic side latches that secure the top and bottom together without hardware, such as metal nuts/bolts.
Reptile, Amphibian and Fish Containers
Reptiles, amphibians and fish are accepted only as air cargo, not as carry-on or checked baggage. Shipments must comply with the container requirements of the current edition of the IATA Live Animal Regulations. Reptiles, other than snakes, need to be placed in a container constructed of wood, plastic or corrugated material. For flight purposes, animals in this category include (but are not limited to):
Safety and security concerns for SMA personnel and customers prevent removal of live snake shipments from shipping containers.
Animal Breed Restrictions
(Snub- or Pug-nosed Dogs / Snub-nosed Cats)
These breeds are known to have breathing difficulty and SMA will not assume responsibility for safe transport of these animals.
American Staffordshire Terrier
American Pit Bull Terrier
English Toy Spaniel
Japanese Spaniel (Chin)
Mastiff (all breeds)
Staffordshire Bull Terrier
Carriage of Fowl
All birds must be in at least a cardboard container that is leak proof and can be handled without contact with the bird. The container must have adequate ventilation on at least three sides.
Animal Fighting Venture Prohibition
Pursuant to Title 7 of the Code of Federal Regulations, §2156 (b),it shall be unlawful for any person to knowingly sell, buy, possess, train, transport, deliver, or receive any animal for purposes of having the animal participate in an animal fighting venture.
Pursuant to Title 7 of the Code of Federal Regulations, §2156 (e),it shall be unlawful for any person to knowingly sell, buy, transport, or deliver in interstate or foreign commerce a knife, agaff, or any other sharp instrument attached, or designed or intended to be attached, to the leg of a bird for use in an animal fighting venture.
Acceptance of Customers
Information and Identification Required for Travel
Passengers travelling are required to provide their full legal name and date of birth when making a booking. Valid government issued identification (including but not limited to a Passport, Passport Card, Driver's License, or Mayor's ID) must be presented at check-in. This requirement does not apply to children under the age of 18 when travelling with an adult companion, however the adult companion must have an acceptable form of ID.
Children ages 15-17 traveling alone need one of the following:
Social Security card
Organization ID (such as athletic club, etc.)
Customers who fail to present a valid ID during check-in may be denied boarding and are not eligible for a refund. Passengers may be subject to inspection by United States Customs and Border Protection personnel.
Identification Required For Discounted Travel
CNMI Resident Discount - Residents of the CNMI may be eligible for certain discounted travel rates. Passengers must provide proof of residence in the CNMI by presenting a valid CNMI Government Issued form of Identification, CNMI Public School System Identification Card (or equivalent) or a CNMI Based Employer Identification Card with a photo, to avail of this discount. Passports and Birth Certificates alone will not be accepted as proof of residence.
Military Discount - Active duty Military Personnel may be eligible for certain discounted travel rates. Passengers must provide a valid Military ID to avail of this discount.
Documents Required for Entry into Guam
Passengers travelling from the CNMI to Guam are required to provide evidence of their eligibility to enter Guam. When making reservations, passengers are required to provide their full name (as it appears on their passport or birth certificate), their citizenship, and their date of birth. During check-in you will be required to show either a passport or a valid government issued ID and original or certified copy of your birth certificate.
SMA does not accept CW-1 status/visa holders transiting through Guam unless they receive authorization from US Citizenship and Immigration Services granting a parole for entry into Guam. Chinese passport holders who have entered the CNMI under the CNMI only parole program are also prohibited from travelling to Guam. Please contact our reservations department for more information or if you are unsure whether or not your documents are adequate to prove eligibility for entry into Guam. Passengers who fail to produce the required documents upon check-in will be denied boarding and are not eligible for a refund.
Passengers are encouraged to check-in at least 45 minutes prior to departure. Counters close 15 minutes before departure time. Passengers who are not checked in by the time counters close, will be considered as "no-shows" and their seats will be made available to stand-by passengers. No refunds or changes will be allowed for no-show passengers.
Boarding time is 10 minutes before departure time. Passengers who have checked in but are not present in the boarding area 10 minutes prior to departure will also be considered as a "no-show" passenger.
Refusal to Transport
SMA may refuse to transport, or may remove from the aircraft at any point, any Customer(s):
1. Government Request, Regulations or Security Directives. When necessary to comply with government regulations, Customs and Border Protection, government or airport security directives, or any governmental request involving emergency transport;
2. Safety. When necessary for the safety of themselves, other Passengers, or members of the crew, including but not limited to:
a. Customers or Customers’ Service Animals (including Emotional Support Service Animals) whose conduct is disorderly, offensive, abusive or violent;
b. Customers who fail to comply with or interfere with the duties of the members of the flight crew, federal regulation, or security directives;
c. Customers who assault any SMA employee or passenger;
d. Customers who, through and as a result of their conduct, cause a disturbance such that the Captain or member of the crew must leave his or her seat to attend to the disturbance;
e. Customers who are barefoot or not properly clothed;
f. Customers who appear to be intoxicated or under the influence of drugs to a degree that the Customer may endanger him/herself, another Passenger, or a member of the crew (other than a Qualified Individual with a Disability whose appearance or involuntary behavior may make him/her appear to be intoxicated or under the influence of drugs in which case boarding will not be denied);
g. Customers wearing or possessing on or about their person concealed or unconcealed deadly or dangerous weapons, provided however that SMA will carry law enforcement personnel who meet the certain conditions;
h. Customers who are unwilling or unable to follow SMA’s policy on smoking or use of other smokeless materials;
i. Customers who are unable to sit in a seat with a seat belt properly secured in the manner required by regulatory agencies;
j. Customers who appear to have symptoms of or have a communicable disease or condition that could pose a direct threat to the health or safety of others on the flight, or who refuse a screening for such disease or condition.
k. Customers who have an offensive odor (other than individuals qualifying as disabled)
l. Customers who fail to travel with the required safety assistant(s) pursuant to this Section, Acceptance of Customers;
m. Customers who do not qualify as acceptable Non-Ambulatory Passengers pursuant to this Section, Acceptance of Customers;
n. Customers who have in the past refused to comply with SMA’s rules, disrupted SMA’s operations or abused, harassed, or threatened SMA’s employees;
o. Customers who are incapable of completing a flight safely, without requiring extraordinary medical assistance during the flight.
3. Breach of Contract of Carriage. When there is a failure to observe the rules of the Contract of Carriage;
4. Force Majeure and Other Unforeseeable Conditions. Whenever such action is necessary or advisable by reason of weather or other conditions beyond SMA’s control including but not limited to acts of God, Force Majeure Events, strikes, or disturbances, whether actual, threatened or reported;
5. Proof of Identity. When the Customer refuses a request to produce identification or the Customer’s identification mismatches his or her ticket information.
6. Failure to Pay. When the Customer has not paid the appropriate fare, or produced satisfactory proof of payment
7. Across International Boundaries. Whenever government required travel documents appear not to be in order according to SMA’s reasonable belief or such Customer’s embarkation from, transit through, or entry into any country from, through or to which such Customer desires transportation would be unlawful or denied for any reason.;
8. Search of Passenger or Property. When the Customer refuses to submit to or to permit search of his or her person or property.
SMA is not liable for its refusal to transport any Customer or for its removal of any Customer in accordance with this Section. A Customer who is removed or refused transportation may be eligible for a refund, upon request, as the Customer’s sole and exclusive remedy. Any Customer who, by reason of engaging in the above activities in this Section, causes SMA any loss, damage or expense of any kind, consents and acknowledges that he or she shall reimburse SMA for any such loss, damage or expense.
SMA has the right to refuse, on a permanent basis, any Customer who, by reason of engaging in the above, causes SMA any loss, damage or expense of any kind, or has been disorderly, offensive, abusive or violent.
Children between the ages of 4 to 14 years old traveling without an accompanying adult are considered an Unaccompanied Minor. Unaccompanied Minors will only be accepted on non stop flights. Unaccompanied minors are not accepted on connecting flights (e.g. Tinian to Rota via Saipan). A parent or guardian who requests for this service must fill out an unaccompanied minor information form, identifying the individual authorized to pick up the minor at the destination airport. SMA customer service agents are responsible for escorting the minor onto and off of the aircraft and through customs (if applicable). The party meeting your child will be required to show proper identification before releasing your child to that party. We recommend checking in early to ensure there is adequate time to complete the required paperwork. You will need to stay with your child until the flight departs.
SMA strives to provide customers with disabilities safe, professional, and courteous service at all times. In providing this service, airline representatives must be consulted in advance of the departure date about any assistance to be arranged for the customer.
We may require some customers with disabilities to travel with an accompanying safety assistant if:
The customer, due to a mental disability, is unable to comprehend or respond appropriately to safety instructions from airline representatives.
The customer has a mobility impairment so severe that the person is unable to assist in his/her own evacuation of the aircraft.
The customer has both severe visual and hearing impairments and cannot establish some means of communication with airline personnel, adequate to permit transmission of any safety information in the event of an emergency situation.
SMA passengers must be able to ascend several steps to board the aircraft. Aircraft limitations preclude the use of lifts, boarding chairs or other devices to enplane or deplane a passenger needing assistance. When this happens, company employees will provide as much assistance as is determined to be reasonable. This assistance includes steadying a customer or providing a helping hand as the customer ascends or descends the step(s), assistance in getting to or from the seat, and assistance with loading and retrieving carry - on items and other assistive devices stowed on board. Employees are not permitted, however, to lift or carry customers on board the aircraft or assist with medical services. As the safest seating arrangement for such customers may vary with the situation and with the aircraft type, the customer may be offered to pre-board or may be requested to board last for access to the most accessible seat.
Air Carrier Access Act Compliance
The Air Carrier Access Act establishes U.S. Federal Laws that apply to Airline requirements for the accommodation of passengers with disabilities. A copy of this law is available for review at each of SMA’s passenger check-in locations. Passengers can obtain a copy of this law in an accessible format from the Department of Transportation by any of the following means:
For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and On the Aviation Consumer Protection Division's Website (http://airconsumer.ost.dot.gov).
Customers of Size Requiring Additional Space on Board the Aircraft
To ensure that all customers have access to safe and comfortable seating on board our aircraft, we are providing the below guidance.
The design of the seat belt system for our aircraft does not permit customers to sit on or between two seats and/or use seat belts adjacent to different seats to secure themselves during flight. For this reason, each customer must be able to sit in one seat and use the seat belt intended for the seat in which he or she is seated. Seat belt extenders, generally extending the length of a seat belt 24 inches, are available for customers who may need to lengthen the size of the belt. The width of each seat and seat belt capacity may be used as a guide when determining whether someone may be safely accommodated on board our aircraft.
Customers of size may contact our Reservations Office in advance to let us know they may need additional time or assistance to board, or they may discuss their needs with our Airport Customer Service Agents. Customers of size must be able to be transported without compromising the safety of themselves or other passengers on board the aircraft; however we will not refuse to provide transportation to any customer solely because a customer’s size results in an inconvenience to crewmembers or other passengers.
Involuntary denied boarding
Situations may arise when the weight of passengers and bags who have checked in, plus the addition of fuel loads that vary with weather may cause the maximum allowed weight of the aircraft to be reached before all passengers have been boarded. Since these events are not within the control of SMA, denied boarding compensation is not offered. To avoid this type of situation from occurring, the airline attempts to collect passengers’ weight information when travel is being booked. Though extremely rare, under these circumstances, a customer who has misrepresented their weight in the booking form by more than 15 pounds or the last customer(s) to check in may be denied boarding. SMA will make every effort to accommodate passengers who were denied boarding on the next available flight.
SMA does not provide air ambulance or in-flight patient care services, and is unable to accommodate stretchers on board scheduled flights. SMA may be able to accommodate stretchers on charters using specified aircraft for routine medical transport, provided that patient care equipment is not required for basic or advanced life support during such transport.
Reservations and Bookings
No person shall be entitled to transportation services except upon proof of a valid paid reservation. Such proof shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon.
Before making a payment for any booking (scheduled flight, charter flight, etc.), the buyer shall read and become familiar with the terms and conditions contained on SMA’s website at: www.starmarianasair.com. The buyer is responsible for ensuring that the purchase is in accordance with his/her own wishes. The buyer is responsible for ensuring that the information in the booking confirmation is accurate.
A booking is not transferable. If a booking is in fact used by any person other than the person to whom it was sold, SMA shall not be liable for the destruction, damage or delay of such unauthorized person's baggage or other personal property or the death or injury of such unauthorized persons arising from or in connection with such unauthorized use.
A one (1) time rebooking/change of itinerary may be allowed with a minimum of 72 hours advance notice prior to departure at no charge if there are available seats on the flight to which the change has been requested. Changes made between 72 and 24 hours prior to departure will be assessed a $45 change fee per passenger. All changes must include the flight time and date of the requested change, SMA does not allow for “open” itineraries. Change requests that do not specify an available flight time and date are not permitted in which case the reservation will be cancelled and the customer will be refunded the amount paid less a $20 service fee if request is made more than 72 hours prior to the flight time. No changes will be accepted less than 24 hours prior to departure.
To request changes to your booking please fill out our Booking Change/Cancelation Request Form.
Online Booking and Confirmation
After correctly completing a payment on-line, you will receive a receipt to the email address which you used to make the booking. The receipt will contain all details of your purchase and a booking ID number. The booking is not completed and is not valid in the following instances:
The buyer has not received an email containing a receipt and unique booking ID number.
The credit card payment was interrupted for any reason and the payment was not unsuccessfully completed.
The payment was rejected by your credit card issuing bank after the booking was made. Therefore your temporary reservation was cancelled and the entire transaction became invalid.
If you are unsure whether the booking was correctly processed, Please contact us at:
E-mail: email@example.com (emails are answered as quickly as practical during normal business hours)
SMA will provide airworthy aircraft, properly manned, equipped and fueled as may be required by all applicable laws.
SMA may substitute any aircraft for the transportation, provided that it meets the same criteria as specified above.
Piper PA-31-350 aircraft are capable of accommodating 1400 lbs of combined passengers, baggage and/or cargo. There are a total of 8 passenger seats installed. In accordance with federal regulations, the maximum number of passengers (including infants) allowed on board is 8. Any additional weight in passengers and cargo beyond 1,400 lbs may be accommodated assuming the total weight of the aircraft does not exceed design limitations at the sole discretion of SMA with the permission of the Pilot in Command.
Piper PA-32-300 aircraft are accommodating 900 lbs of combined passengers, baggage and/or cargo. There are a total of 5 passenger seats installed. Any additional weight in passengers and cargo beyond 900 lbs may be accommodated assuming the total weight of the aircraft does not exceed design limitations at the sole discretion of SMA with the permission of the Pilot in Command.
Cancellation of Agreement and/or Flights
If the Customer does not fulfill their obligations pursuant to this section, including payment of the charter price in accordance with the terms specified in the offer, SMA is entitled to cancel immediately the flight(s). In the event air waybill(s) have been issued and handed over to the shipper(s) who have paid the freight to the Customer, SMA is entitled to cancel the flight(s) in case of non-fulfillment on the part of the Agent.
SMA may delay or cancel any charter flight without being liable to pay any cancellation fee or indemnification whatsoever in the event that the charter flight(s) cannot be commenced or completed due to an act or omission on the Customer, passenger(s) or shipper(s). In the case of such cancellation the Customer shall be liable to pay the agreed cancellation fee.
SMA may cancel or delay charter flight(s) without being liable to pay any cancellation fee or compensation whatsoever in the event that the charter flight(s) cannot be performed or completed due to any cause beyond the control of the Carrier, including - but not limited to - acts or omissions of governmental authorities including all aviation authorities, storms, mechanical breakdown of the aircraft, or if the safety of passengers and/or property is deemed by the Pilot in Command or SMA’s operational supervisors to be in jeopardy. In case of such cancellations the SMA shall be under no obligation or liability to the Customer beyond refund of the agreed charter price for such cancelled flight(s), or in case of cancellation of part of a charter flight such proportional part of the charter price relating to the cancelled part of the flight.
Utilization of the aircraft
The Customer is not entitled to assign his rights or sublet, partly or in full, without the express permission in writing of the SMA.
SMA is entitled to utilize any unused part of the chartered space and/or payload without any refund to the Customer.
All empty leg flights are at the exclusive disposal of SMA. The Customer shall not be liable for any damage or harm resulting from SMA’s use of empty leg flights and SMA shall defend and indemnify the Customer from any and all liability arising from SMA’s use of the empty leg flights.
Conditions of Carriage
Charters shall be subject to the provisions of Title 49 of the CFR and flights conducted on demand in accordance with 14 CFR Part 135.
SMA is not liable for loss or damage resulting from the inherent defect, quality or vice of the cargo carried.
Customers shall indemnify SMA, its employees and agents against all claims, expenses and costs, including legal costs, in respect of any liability to third parties for any damage whatsoever arising out of any act or omission on the part of the Customer, or any of its passengers and shippers, resulting in liability of SMA, its employees or agents.
SMA shall indemnify the Customer its officers, directors, employees and agents against any and all any claims, demands, liabilities, losses, injuries, costs, damages, or expenses or lawsuits including attorney's fees and other litigation expenses of litigation, caused by or arising out of or directly or indirectly due to SMA’s operation of an aircraft during take-off, landing and in -flight.
Acceptance of load
The Customer shall ensure that each passenger is capable of undertaking the flight contemplated and that passengers are in possession of all documents etc. enabling them to comply with all formalities, regulations etc. whatsoever and wherever both in respect of themselves and their baggage, and the Customer is responsible for all dues and charges in this connection.
The Customer shall ensure that the passengers' baggage does not contain anything of a hazardous nature or of a nature prohibited by any country or state involved and that the passengers are not accompanied by animals of any kind.
If SMA is fined or has to meet expenses etc. due to non-compliance on the part of the Customer, its passengers or shippers with all formalities or regulations etc. under which the air transportation is performed, including the collection of Passenger Facility Charges, the Customer shall indemnify SMA for all such fines, expenses etc. and any additional costs. Further the Customer shall make payment for any expense assessed to SMA for such noncompliance on the part of the Customer.
The Customer shall present passengers and/or cargo at the airport of departure in all respects ready to commence embarkation formalities not later than 20 minutes before the scheduled time of departure if not otherwise agreed.
In case the Customer has not disposed of the full capacity of the aircraft, or if passengers fail to join at the departure, or if they are refused transportation due to late arrival at the airport or due to non-compliance, wholly or in part, with the relevant formalities and regulations, including visa-regulations or due to other reasons, SMA shall not refund any part of the agreed charter price.
If the scheduled departure is delayed by the Customers, passengers or shippers, SMA is entitled to demurrage per running hour, or for a pro rata part of an hour, at a rate of USD $500 per hour. Further SMA shall have the option of cancelling the charter without refund of any part of the charter price, and without prejudice to its right to demurrage accrued after the aircraft has been on demurrage for two (2) hours.
SMA may, at the reasonable discretion of the Pilot in Command or SMA's operational supervisors, divert, postpone or delay any charter flight. SMA assumes no obligations to operate over any particular route or routes, and SMA is hereby authorized within reasonable limits to select the routes to be flown over or deviate there from.
If SMA is unable to perform or complete any flight, or service contemplated hereby, SMA shall be under no obligation or liability to the Customer beyond such refund of the charter price.
SMA takes no responsibility whatsoever for any costs arising after the arrival, scheduled or delayed, at the destination.
SMA shall not be liable for consequential damages, including but not limited to a missed connection by a passenger of another segment of an international flight.
Customers will be responsible for any and all costs of cleaning, restoring and/or repairing damages beyond normal wear and tear to the interior of the aircraft. Smoking on the aircraft is prohibited.