Terms & Conditions
General Terms and Conditions for Purchase of Tickets and other Products Online
These general terms and conditions apply to Star Marianas Air, Inc. (“SMA”) as the service provider and to the person or business who themselves or through any other person or entity makes a booking on the SMA’s website. The booking/order may apply to tickets, purchase of other products and services, or a combination of these.
Service provider: Star Marianas Air, Inc.
Before making a final booking, the buyer shall read and become familiar with the terms and conditions contained on SMA’s website at: www.starmarianasair.com. The buyer is responsible for ensuring that the purchase is in accordance with his/her own wishes. The buyer is responsible for ensuring that the information in the booking confirmation is accurate.
Booking and Confirmation
After correctly completing a payment on-line, you will receive a receipt to the email address which you used to make the booking. The receipt will contain all details of your purchase and a booking ID number. You must bring this email receipt with you to check-in for the flight. The booking is not completed and is not valid in the following instances:
The buyer has not received an email containing a receipt and unique booking ID number.
The credit card payment was interrupted for any reason and the payment was not unsuccessfully completed.
The payment was rejected by your credit card issuing bank after the booking was made. Therefore your temporary reservation was cancelled and the entire transaction became invalid.
If you are unsure whether the booking was correctly processed, Please contact us at:
E-mail: firstname.lastname@example.org (emails are answered daily from 07:00–17:30)
Changes to Taxes and Duties
For any reservation booked more than 30 days in advance, in the event of an increase in taxes and/or duties imposed by any governmental entity, thereby leading to a cost increase for the service provider after the booking has been processed and paid for, prices may be increased accordingly for the buyer. The buyer shall be notified of any change in price at least 48 hours prior to the date of departure.
SMA assumes no liability for any publishing or proofreading errors on web pages or in any other information distributed by SMA.
The buyer shall contact SMA in order to give the company an opportunity to resolve any complaint relating to booked travel. If the buyer and SMA are unable to come to an agreement, any dispute concerning a previously entered-into agreement shall be governed by the laws of the Commonwealth of the Northern Mariana Islands.
Both parties agree and understand that the agreement to provide transportation service may be cancelled due to acts of war, natural disasters, labor disputes, health emergencies, prolonged interruption of water or power supply, fire or other similar major events that neither party could have predicted or influenced.
No person shall be entitled to transportation services except upon proof of a valid paid reservation. Such proof shall entitle the passenger to transportation only between points of origin and destination and via the routing designated thereon.
All confirmed reservations are non-refundable. Under certain circumstances, Star Marianas Air may, at its sole discretion, refund reservations. These circumstances include, but are not limited to: death of the traveler, a traveling companion or immediate family member; traveler(s) have been summoned to perform jury duty during the dates of planned travel; doctor certified serious illness situations. In all cases, traveler must notify SMA’s reservations department at least 72 hours prior to the time of travel and provide documentation to confirm the reason for the cancellation. Except in rare unexpected emergencies failure to make such advance notification will result in no refund.
A reservation is not transferable. If a reservation is in fact used by any person other than the person to whom it was sold, SMA shall not be liable for the destruction, damage or delay of such unauthorized person's baggage or other personal property or the death or injury of such unauthorized persons arising from or in connection with such unauthorized use.
A one (1) time rebooking/change of itinerary may be allowed with a minimum of 72 hours advance notice prior to departure at no charge if there are available seats on the flight to which the change has been requested. Changes made between 72 and 24 hours prior to departure will be assessed a $45 change fee. All changes must include the flight time and date of the requested change. Change requests that do not specify an available flight time and date are not permitted in which case the reservation will be cancelled and the customer will be refunded the amount paid less a $45 service fee. No changes will be accepted less than 24 hours prior to departure.
Passengers are encouraged to check-in at least 45 minutes prior to departure. Counters close 15 minutes before departure time. Passengers who are not checked in by the time counters close, will be considered as "no-shows" and their seats will be made available to stand-by passengers. No refunds or changes will be allowed for no-show passengers.
Boarding time is 10 minutes before departure time. Passengers who have checked in but are not present in the boarding area 10 minutes prior to departure will also be considered as a "no-show" passenger.
Children between the ages of 4 to 14 years old traveling without an accompanying adult are considered an Unaccompanied Minor. Unaccompanied Minors will only be accepted on non stop flights. Unaccompanied minors are not accepted on connecting flights (e.g. Tinian to Rota via Saipan). A parent or guardian who requests for this service must fill out an unaccompanied minor information form, identifying the individual authorized to pick up the minor at the destination airport. SMA customer service agents are responsible for escorting the minor onto and off of the aircraft and through customs (if applicable). The party meeting your child will be required to show proper identification before releasing your child to that party. We recommend checking in early to ensure there is adequate time to complete the required paperwork. You will need to stay with your child until the flight departs.
SMA strives to provide customers with disabilities safe, professional, and courteous service at all times. In providing this service, airline representatives must be consulted in advance of the departure date about any assistance to be arranged for the customer.
We may require some customers with disabilities to travel with an accompanying safety assistant if:
The customer, due to a mental disability, is unable to comprehend or respond appropriately to safety instructions from airline representatives.
The customer has a mobility impairment so severe that the person is unable to assist in his/her own evacuation of the aircraft.
The customer has both severe visual and hearing impairments and cannot establish some means of communication with airline personnel, adequate to permit transmission of any safety information in the event of an emergency situation.
SMA passengers must be able to ascend several steps to board the aircraft. Aircraft limitations preclude the use of lifts, boarding chairs or other devices to enplane or deplane a passenger needing assistance. When this happens, company employees will provide as much assistance as is determined to be reasonable. This assistance includes steadying a customer or providing a helping hand as the customer ascends or descends the step(s), assistance in getting to or from the seat, and assistance with loading and retrieving carry - on items and other assistive devices stowed on board. Employees are not permitted, however, to lift or carry customers on board the aircraft or assist with medical services. As the safest seating arrangement for such customers may vary with the situation and with the aircraft type, the customer may be offered to pre-board or may be requested to board last for access to the most accessible seat.
Customers of Size Requiring Additional Space on Board the Aircraft
To ensure that all customers have access to safe and comfortable seating on board our aircraft, we are providing the below guidance.
The design of the seat belt system for our aircraft does not permit customers to sit on or between two seats and/or use seat belts adjacent to different seats to secure themselves during flight. For this reason, each customer must be able to sit in one seat and use the seat belt intended for the seat in which he or she is seated. Seat belt extenders, generally extending the length of a seat belt 24 inches, are available for customers who may need to lengthen the size of the belt. The width of each seat and seat belt capacity may be used as a guide when determining whether someone may be safely accommodated on board our aircraft.
Customers of size may contact our Reservations Office in advance to let us know they may need additional time or assistance to board, or they may discuss their needs with our Airport Customer Service Agents. Customers of size must be able to be transported without compromising the safety of themselves or other passengers on board the aircraft; however we will not refuse to provide transportation to any customer solely because a customer’s size results in an inconvenience to crewmembers or other passengers.
Involuntary denied boarding
Situations may arise when the weight of passengers and bags who have checked in, plus the addition of fuel loads that vary with weather may cause the maximum allowed weight of the aircraft to be reached before all passengers have been boarded. Since these events are not within the control of airline, denied boarding compensation is not offered. To avoid this type of situation from occurring, the airline attempts to collect passengers’ weight information when travel is being booked. Though extremely rare, under these circumstances, a customer who has misrepresented their weight by more than 20% or the last customer(s) to check in will be denied boarding. SMA will make every effort to accommodate passengers who were denied boarding on the next available flight.
Documents Required for Entry into Guam
Passengers travelling from the CNMI to Guam are required to provide evidence of their eligibility to enter Guam. When making reservations, passengers are required to provide their full name (as it appears on their passport or birth certificate), their citizenship, and their date of birth. During check-in you will be required to show either a passport or a valid government issued ID and original or certified copy of your birth certificate.
SMA does not accept CW-1 status/visa holders transiting through Guam unless they receive authorization from US Citizenship and Immigration Services granting a parole for entry into Guam. Chinese passport holders who have entered the CNMI under the CNMI only parole program are also prohibited from travelling to Guam. Please contact our reservations department for more information or if you are unsure whether or not your documents are adequate to prove eligibility for entry into Guam. Passengers who fail to produce the required documents upon check-in will be denied boarding and are not eligible for a refund.
Information and Identification Required for Travel Within the CNMI
Passengers travelling within the CNMI are required to provide their full legal name and date of birth when booking. Valid government issued identification (including but not limited to a Passport, Passport Card, Driver's License, or Mayor's ID) must be presented at check-in. This requirement does not apply to children under the age of 16 when travelling with an adult companion, however the adult companion must have an acceptable form of ID. Customers who fail to present a valid ID during check-in may be denied boarding and are not eligible for a refund. Passengers may be subject to inspection by United States Customs and Border Protection personnel.
Identification of Baggage
All baggage which is checked in by the passenger must be properly identified with the name of the passenger.
For reasons of safety, each passenger is limited to 20 lbs. of personal items and/or baggage. Any baggage in excess of 20 pounds is subject to an excess baggage weight charge .
Excess Baggage charges can be found on the Fares Page of SMA’s website at: http://www.starmarianasair.com/fares
The maximum size per checked bag (to avoid oversized charges) is 62 linear inches. Linear dimensions are determined by adding the length, plus the width, plus the height. All luggage over 62 linear inches will be subject to an oversize baggage charge .
Oversize and overweight baggage charges can be found on the Fares Page of SMA’s website at: http://www.starmarianasair.com/fares
Due to the size of our aircraft luggage compartments and depending on a variety of factors SMA cannot guarantee that luggage larger than 9 inches x 14 inches x 22 inches will be carried on the same flight as the passenger.
Excess baggage is loaded on a space available basis and may travel on a later flight. SMA will not be liable for damage to perishable items or fragile articles in checked baggage.
Cabin-Seat Baggage and Charges
When a passenger requests that item/s or baggage be carried in the cabin, SMA shall have the sole discretion to determine that the item is acceptable as cabin baggage but may require the use of a vacant seat; in order to be accommodated in this fashion, the baggage must be carried aboard the aircraft by the passenger and secured in the seat next to the passenger’s seat. SMA shall charge 100% of the applicable adult fare for loading of the baggage in the seat. Provided that, SMA will not include the cabin-seat baggage fee in determination of free baggage allowance or excess baggage charges.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Common examples include but are not limited to: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. Hazardous materials must be declared.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toiletry articles carried in your luggage and certain smoking materials carried on your person. If you have any doubt whether an item is classified as hazardous please contact our reservations department.
Unsuitable, Valuable Articles
The following items are judged to be unsuitable as contents of checked baggage, and SMA assumes no liability for loss, theft, damage or delay in the delivery of:
Business contracts, documents
Camera’s, videos and photographic equipment, camcorders, audio equipment, film, camera equipment, photographs
Electronic equipment/devices, personal electronic equipment/devices, including components such as compact discs and video game cartridges
Computers and related components
Binoculars, telescopes, optical devices including eyeglasses
Precious metals, stones or materials
Art objects, sculptures
Irreplaceable books, publications, collectibles such as baseball cards
Furs, including coats, gloves, hats
Game trophies, antlers, pelts
Baggage Limits of Liability
(SMA) assumes NO LIABILITY for the following items: currency; eyewear; photographic/electronic equipment, supplies, media and peripherals; musical instruments; ornamental items including jewelry, wigs, wig boxes, furs, antiques, artifacts, silverware, timepieces; artistic items and works of art, including paintings, prints, rugs, and statuary; cameras and related equipment and supplies; recreational items including sporting/camping goods/items/equipment; mechanical items; negotiable instruments or papers, securities; paper items including decorations, manuscripts, books, personal papers, publications, and business documents; perishable or edible items; light sensitive materials including film and x-ray plates; precious metals, samples, animals, fragile items and other similar valuable and commercial effects, and all medicines, drugs, and toiletries.
SMA shall not be liable for delay in delivery of any perishables, or for damage to or caused by fragile items, liquids or perishables which are unsuitably packed, and which are included in a passenger’s checked baggage with or without SMA’s knowledge.
SMA will accept cloth, canvas, vinyl and other soft-sided baggage as checked baggage, but accepts no responsibility or liability for damage such as scratches, scuffs, dents, stains, or cuts that result from normal wear and tear. There is no liability for damage to or loss of protruding baggage parts (such as wheels, straps, pockets, pull handles, hanger hooks) or other items attached to baggage, oversized, overweight, over packed and/or previously damaged bags.
SMA assumes responsibility only for those claims arising from the transportation of baggage over its own routes aboard its aircraft.
SMA assumes no responsibility for property damage or loss resulting from passenger security screening or loss incurred in passenger waiting rooms or concourses or for property not checked into SMA’s custody.
All claims are subject to proof of value, loss and are subject to depreciation. Any baggage problems must be reported as soon as possible, and in the case of lost, stolen or delayed baggage, MUST BE REPORTED TO A REPRESENTATIVE OF SMA PRIOR TO LEAVING THE AIRPORT TERMINAL, and no action shall be commenced or be maintained against SMA for baggage related claims, unless there is full compliance with these requirements.